It is only possible to respond to reviews in the current language you are logged into as accommodation owner. Once you have logged in as accommodation owner on the Zoover website of your language, you can only reply to guest reviews in your language. If you would like to comment on reviews in another language, you need to log in again to the accommodation module on the relevant Zoover page.
Brief example:
You want to respond to a review written in German. Log in to the Accommodation Owner’s Module on www.zoover.de and select the action button “Respond to reviews”. You will now see that you can respond to the reviews written in German.
We possibly have not received your review response or it has been removed by us. When you fill in a respond to review then this needs to comply with a number of rules. We would kindly ask you to add a new review.
Due to privacy reasons we never give information to third parties about people who have posted a review on one of the Zoover websites.
No, these review comments will remain on the Zoover sites.
No, unfortunately this is not possible. We are obliged to strictly adhere to our working methods. This means that reviews, photos, videos and/or an old accommodation name will not be removed from the website. The reason we keep old photo material, video material and reviews on our website is to be as informative as possible for our visitors. Also for example, to help visitors who are searching for a hotel that no longer exists. The reviews clearly show what has happened and changed in recent years. For us, as independent review website it is not only important to keep all information available for our visitors but also to help combat abuse of our website.
However, we do appreciate your position as accommodation owner and will take this into account wherever possible. Should it be necessary, please contact the Leisure Relations department.
To add new photos, videos and information you need to login with your Accommodation Owner Account. You will be redirected to the page where you can upload new and relevant material. New information and photos will always appear first. Should you have a request for the leading photo, please contact Leisure Relations.
We advise to register free of charge with the Accommodation Owners Module on Zoover. Once you have created an account, you can respond to reviews. Do keep in mind our rules when posting a response.
In the Zoover rating system older reviews count for less when calculating the final average. The average score is therefore influenced more by recent guest reviews. In view of this we would advise you to ask your guests to post a review on Zoover, to ensure that your accommodation rating is quickly brought up to date.
No, it is not possible to add multiple accommodations to one account. Every accommodation needs to have its own separate account. Please contact Leisure Relations for more options.
Unfortunately you are unable to do this yourself. To do this send in a request to Leisure Relations.
Once you have proved that you are the rightful owner of the accommodation, we will block the account, so you can claim the accommodation.
You can reset your password by using the Forgot your password button. A new password will then be sent to the email address you provided upon registration.
If your accommodation is not listed, it means that it is not yet featured on Zoover. You can add your accommodation to our database. It will take a couple of days before the property appears online. You will receive a confirmation email when it is visible and ready for accommodation owner registration.
Each accommodation has personalised gadgets to highlight the Zoover score on the official website. To get the widgets you need to go to your accommodation page on Zoover. On the right side of the page you find “Zoover link on your website”. Click the link to select a gadget. Copy the HTML code to your website. The gadgets will update automatically.
